Privacy Policy

Adelaide Sweepers

ABN 48 629 990 549

Last updated: [insert publish date]

1. Introduction

Adelaide Sweepers (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit www.adelaidesweepers.com.au (the “Website”) or otherwise interact with us, including by phone, email, or in connection with our sweeping, industrial cleaning, and water carting services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. What Personal Information We Collect

We may collect the following kinds of personal information:

Contact details: name, phone number, email address, business name, and postal or site address (e.g. when you submit an enquiry form or request a quote).
Enquiry and job details: information you provide about the service you require, such as site location, job type, and scheduling preferences.
Communications: records of calls, emails, or messages you send us, including through our “Send us a message” contact form.
Technical and usage data: information automatically collected when you browse the Website, such as IP address, browser type, device information, pages visited, and referring URLs, collected via analytics tools such as Google Tag Manager / Google Analytics.
Cookies data: see Section 6 below.

We do not knowingly collect sensitive information (such as health or financial information) unless you volunteer it, or it is directly relevant to providing a quote or service (for example, site access or safety requirements).

3. How We Collect Personal Information

We collect personal information:

Directly from you, when you fill out a contact or quote request form, call us, or email us.
Automatically, through cookies and similar technologies when you browse the Website.
From third parties, where you have engaged us through a referral, tender process, or on behalf of another business or council, and that party has provided your contact details to us.

4. Why We Collect and How We Use Personal Information

We collect and use personal information to:

Respond to enquiries and provide quotes for sweeping, cleaning, and water carting services.
Schedule, deliver, and invoice services.
Communicate with you about your enquiry, booking, or ongoing service arrangements.
Comply with legal, safety, and regulatory obligations (including EPA and workplace safety requirements).
Improve our Website and services, including through analysis of website usage.
Direct marketing (only where permitted by law, and you may opt out at any time — see Section 8).

We will not use your personal information for any purpose other than what it was collected for, unless required or authorised by law, or you have consented.

5. Disclosure of Personal Information

We may disclose personal information to:

Our employees and contractors, to the extent necessary to deliver services.
Third-party service providers who help us operate our business, such as IT hosting providers, email and website service providers, and accounting/invoicing platforms.
Analytics providers (such as Google), for website performance and usage insights.
Councils, government bodies, or regulators, where required for compliance or safety reporting.
Professional advisers (such as our accountant or lawyer), where necessary.
Any other party where required or authorised by law, or with your consent.

We do not sell personal information to third parties.

Overseas disclosure

Some of the third-party service providers we use (for example, cloud hosting or analytics platforms such as Google) may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle personal information in a manner consistent with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our Website uses cookies and similar tracking technologies, including Google Tag Manager and Google Ads conversion tracking, to:

Understand how visitors use our Website.
Improve Website functionality and content.
Measure the effectiveness of our online presence.
Measure the performance of our Google Ads advertising campaigns, including which ads led to an enquiry, phone call, or form submission (“conversions”).

Google Ads conversion tracking uses a cookie placed on your device when you click on one of our ads. This allows us to see, in aggregate, that someone clicked our ad and later took an action on our Website. We do not use this data to identify you personally, but Google’s own privacy policy governs how it handles this information — see policies.google.com/privacy.

Cookies are small text files stored on your device. You can disable cookies through your browser settings, and you can opt out of personalised advertising through Google’s Ads Settings (adssettings.google.com); however, this may affect the functionality of the Website or the relevance of ads you see.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes restricting access to personal information to authorised personnel and using secure systems for storing electronic records.